Introduction

This Privacy Commitment encompasses the protection of personal information, including sensitive personal data or information (“Customer Information”) belonging to the customers, potential customers, and users of the Services offered by Masraf Al-Islamia Nidhi Limited, its affiliates (“Masraf Al-Islamia,” “we,” “our,” or “us”).

When engaging with our Services, whether through our website, mobile applications, custom extensions, or offline platforms such as bank branches and other points of sale, you acknowledge and agree to be bound by this Privacy Commitment. Your consent to the collection, possession, storage, usage, handling, processing, and retention of Customer Information by Masraf Al-Islamia, as described herein, is implied upon accessing or using our Services.

Masraf Al-Islamia is dedicated to safeguarding the privacy and confidentiality of Customer Information and has implemented necessary measures to ensure its protection during transmission and storage.

Customer Information

Customer Information encompasses various categories of personal data and sensitive personal data that we may collect, receive, possess, store, use, handle, transfer, and process in accordance with applicable laws:

Data about You

• Personal Identification Data: Name, user IDs, signature, email addresses, phone numbers, addresses, KYC/Identity Documents (e.g., Aadhaar and PAN), biometric data, communications, device and location data, and usage information.

• Financial Data: Bank account details, financial information, payment credentials, transaction records, loan details (amounts, lending history, repayments), credit history, and income details.

• Marketing and Communications Data

Preferences: Your preferences regarding receiving marketing messages from us and communication preferences.

You are responsible for ensuring the accuracy and validity of the Customer Information provided to us. We strive to enable access to and rectification of any inaccurate or deficient Customer Information, subject to legal requirements and verification through KYC processes.

Collection of Customer Information

We collect Customer Information to fulfill Services, meet contractual obligations, and comply with legal mandates. Failure to provide requested Customer Information may limit our ability to perform contractual obligations or provide Services to you.

We collect Customer Information through:

• Direct Interactions: Creation of accounts, utilization of Services, consent to marketing communications, and interaction with us for issue reporting or feedback.

• Automated Technologies: Utilization of cookies, web beacons, pixel tags, server logs, and similar technologies for data collection related to your equipment, browsing actions, and patterns during Service usage.

• Third Parties: Receipt of Customer Information from publicly available sources, service providers, credit bureaus, partners, alliance partners, group companies, agents, affiliates, and government portals.

• Cookies: The Masraf Al Islamia website employs Google Analytics, which uses cookies to enhance user browsing experiences. These cookies, containing non-personal sensitive information, improve site navigation, remember preferences, and provide analytics on site usage, including frequently visited pages.

We may engage third-party service providers to better understand site visitors, utilizing collected information to enhance Services. Additionally, third parties might place cookies on specific website pages. However, we have no control over these third-party cookies. Information collected through third-party cookies remains aggregated and anonymous.

You retain the freedom to disable or delete cookies through browser settings. Masraf Al Islamia does not take responsibility for cookies placed on users’ devices by third parties or the information collected thereby.

Use of Customer Information

We strictly adhere to applicable laws and contractual obligations when using Customer Information. Primarily, we employ Customer Information to:

• Verify your identity and create/operate your accounts.
• Provide Services, process payments, and fulfill legal obligations.
• Administer, protect, and improve our Services, troubleshoot, and conduct internal operations.
• Mitigate risk, detect, and prevent fraud.
• Respond to legal orders, exercise legal rights, or defend against legal claims.
• Enhance customer service and Service functionality based on user feedback.
• Notify changes in Services and send occasional company-related updates.
• Monitor trends, personalize user experiences, and improve business operations.
• Conduct training and AI-based skill development.

Disclosure of Customer Information

Masraf Al Islamia commits not to disclose Customer Information unless necessary to:

• Offer and provide Services in accordance with specified purposes.
• Comply with legal requirements or processes.
• Safeguard Masraf Al Islamia’s or its affiliates’ rights, interests, or property.
• Enforce Services’ terms and conditions.
• Protect Masraf Al Islamia, its affiliates, or other individuals’ interests.

We expect users to maintain confidentiality regarding any confidential information shared by Masraf Al Islamia. Failure to uphold confidentiality may result in suspension or limitations of Services.

While it’s impractical to name each third party in this Commitment due to the scale of our operations, such third parties may include revenue services, overseas regulators, credit reference agencies, fraud prevention agencies, service providers, consultants, and more. These third parties use Customer Information solely for specified purposes or contractual obligations.

Storage and Transfer of Customer Information

We abide by applicable laws and internal policies concerning the storage and transfer of Customer Information. Your provided Customer Information might be stored in countries other than your location due to server locations or third-party service providers. We ensure that recipients of such information are bound by confidentiality obligations and process the data per contractual terms, legal requirements, and our directives.

Retention of Customer Information

Customer Information retention aligns with legal obligations, internal policies, and business requirements. We retain Customer Information for:

• Service provisioning and addressing concerns.
• Compliance with legal/regulatory obligations.

Business needs, including queries, complaints, fraud prevention, and contractual obligations.

Customer Information not required anymore undergoes deletion or destruction as per internal policies.

Security of Customer Information

We employ measures to protect Customer Information from unauthorized access and follow standards outlined by applicable laws. Encrypted transmission of Customer Information is a standard practice.

Users are urged to cooperate in ensuring Customer Information security. Choosing strong passwords and refraining from sharing or recording them are essential precautions.

Updates to this Privacy Commitment

Periodic updates might occur in this Commitment. By using our Services post-update, users automatically consent to the revised Commitment.

We encourage users to review this Commitment regularly for updated privacy practices.

Contact Us and Grievance Officer Details

For queries, grievances, feedback, or clarifications regarding this Commitment or Customer Information handling, contact us through privacy@masrafalislamia.com. Alternatively, reach out to our grievance officer, whose details are provided below:

[Include details of the grievance officer]

This Privacy Commitment delineates Masraf Al Islamia Nidhi Limited’s principles concerning the handling, processing, and protection of Customer Information. It underscores our commitment to privacy and compliance with legal and ethical standards.